Refund & Return Policy

Company: Partsphere Ltd
Website: www.partsphere.co.ke
Address: Jogoo Road, Shell opposite City Stadium, Nairobi, Kenya
Mobile: 0703 123555
Email: info@partsphere.co.ke

1. Overview

At Partsphere Ltd, customer satisfaction is our top priority. If you are not completely satisfied with your order, we are happy to assist with returns, exchanges, or refunds under the terms outlined below.

2. Eligibility for Returns

You may return a product within 3 days of delivery if:

• The item is unused, undamaged, and in its original packaging.

• You have proof of purchase (receipt or order confirmation).

• The item received is defective, damaged, or different from what was ordered.

Products damaged due to mishandling, improper installation, or negligence are not eligible for return or refund.

3. Non-Returnable Items

Certain products cannot be returned for safety and quality reasons, including:

• Car batteries that have been installed or activated.

• Tyres that have been mounted, inflated, or show signs of wear.

• Electrical components that have been fitted or connected.

• Items sold as clearance, discounted, or as-is.

4. How to Return an Item

1. Contact our support team at 0703 123555 or email info@partsphere.co.ke within 7 days of receiving your item.

2. Provide your order number, reason for return, and attach photos if applicable.

3. Our team will review your request and give you the return instructions.

4. Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund or exchange.

5. Refund Process

• Approved refunds are processed within 21 working days after inspection.

• Refunds are issued via the original payment method (M-Pesa, card, or bank transfer).

• Shipping costs are non-refundable unless the return is due to our error (wrong or defective product).

6. Exchanges

If you prefer a replacement or a different size/model:

• Contact us within 3 days of delivery.

• Exchanges depend on product availability.

• If the item is unavailable, we may offer a refund or store credit.

7. Damaged or Incorrect Items

If you receive a damaged or wrong product:

• Notify us immediately upon delivery.

• Share clear photos of the item and packaging.

• We will replace the product or issue a refund at no extra cost.

8. Return Shipping Costs

• Customers cover return shipping costs unless the product delivered was defective or incorrect.

• If Partsphere Ltd is responsible for the issue, we will cover the full cost of return and replacement delivery.

9. Warranty Claims

Some items come with a manufacturer’s warranty.
Warranty claims must follow the manufacturer’s guidelines and may require inspection or proof of installation by a certified technician.

10. Contact Us

For any return, refund, or exchange inquiries, contact:

Partsphere Ltd
Jogoo Road, Shell opposite City Stadium
Nairobi, Kenya
📞 0703 123555
📧 info@partsphere.co.ke
🌐 www.partsphere.co.ke